Return & Refund Policy
We are committed to the highest standards of craftsmanship. Please review our
policy regarding returns and refunds to ensure a seamless experience with A1 Gold
Covering.
7-Day Return Window
We accept returns within 7 days of delivery exclusively for manufacturing defects or shipping damage. Due to the delicate nature of our gold covering process, items must be unworn, in their original packaging, and accompanied by the original receipt.
DEFECTS ONLY
Return Process
Before returning any item, you must contact our concierge support team. Provide your order number and clear photographs of the defect. Once approved, we will provide specialized return instructions and a prepaid shipping label.
CONTACT SUPPORT
Refund Method
Approved returns will be processed within 5-7 business days of receiving the item. Refunds will be issued either to the original method of payment or as A1 Gold Covering store credit, depending on your preference and the nature of the return.
PROCESSING TIMES APPLY
Non-Returnable Items
To maintain exclusivity and hygiene standards, bespoke custom orders, engraved pieces, and earrings cannot be returned or exchanged unless there is a confirmed manufacturing fault upon delivery.
FINAL SALE
Need Assistance?
Our dedicated team is here to assist you with any questions regarding
your purchase or our policies.
